Cook the food. We’ll handle everything around it.
Delivery-only kitchens built to take orders from day one — tablets, printers, KDS, cameras, the network — plus your own ordering page, drivers on demand, and somebody who actually fights the chargebacks.
Your customer. Their driver.
The expensive part of a marketplace order is not the driving — it is handing over the customer. Take the order yourself and hand off only the delivery. Click through a sample order below.
What actually goes into a ghost kitchen.
A delivery-only kitchen fails on logistics, not food. These are the things that go wrong in week one if nobody set them up properly.
Order tablets, tamed
Mounted, powered, labelled and on their own network segment — not five tablets on a power strip falling off the shelf.
Printers & KDS that route
Grill, fryer and expo each see only their own tickets. One screen per station, and a paper fallback when a screen dies mid-rush.
Wi-Fi that holds at 7pm
Wired where it can be wired, proper access points where it cannot, and a second internet path so one outage is not a closed night.
Cameras on the handoff
Line of sight on the pickup shelf and the back door. This is what wins a “never arrived” dispute, and it is why the cameras matter here.
Door access for drivers
Drivers get in to the pickup area and nowhere else, with a log of who opened what and when.
Your own ordering page
Built by Piets, on your own domain, with your own customer list behind it. Built from the same engine as our website demos.
“It never arrived.” Prove otherwise.
Refunds and chargebacks off the ordering and delivery platforms are a straight hit to a kitchen’s margin, and most operators eat them because gathering the evidence weeks later is not worth the hour. So collect it at the time, automatically.
The dispute desk is the third tab of the console above — jump back up and open “Chargebacks & disputes”.
1. Order record
Itemised, timestamped, tied to the channel it came from.
2. Handoff footage
The clip from the pickup door at the moment on the ticket, kept long enough to matter.
3. Driver trail
Assignment, pickup scan and the GPS drop pin from the delivery platform.
4. The packet
Assembled in the format the platform or the card network asks for, filed inside the response window.
An honest word about win rates. Nobody can promise you a number, and anyone who does is selling. The platforms and the card networks decide, their rules change, and some disputes are lost whatever you file. What is in your control is turning up with the evidence every single time instead of some of the time — and that part Piets can genuinely automate.
Run both. Just know what each one costs you.
The marketplaces bring you customers you would never have met. Your own channel keeps the ones you already have. The mistake is not picking one — it is never working out the difference. Put your own commission rate and your own food cost into “What platforms cost” in the console above and it will split one sample ticket into food, commission and what is actually left.
Marketplace
Discovery. New customers, a cut of every ticket, and their customer list, not yours.
Your page
Repeat business. Your margin, your data, your email list, and a driver hired per drop.
One menu
86 an item once and it goes dark everywhere. Price changes push in seconds.
One report
Every channel in a single day sheet that ties out to your books.
Opening a kitchen, or fixing one that is already bleeding?
Either one starts the same way — a look at the space, the orders and the last three months of platform statements. Then a plan with real numbers in it.
Piets Technology Solutions Inc · 631-871-5957 · pietstechsolutions.com · Much of this page was prepared with AI. We work hard to keep it right — if you spot a mistake or have a suggestion, call 631-871-5957 so we can fix it.