The money side, wired by the same person who wired the building.
Card processing, a register built around how you actually ring, and the network underneath it. Piets has been doing credit card processing and POS for years — long before it was running cable.
Ring up a sample order. The whole thing works.
Pick the register preset that matches your shop — Cafe, Bar or Retail. Tap items, change quantities, flip the cash-discount program on and watch both prices move. Then take a payment and see the receipt and the station ticket come out. The Bar and Retail presets hold payment until the age-restricted prompt is answered, the way a real drawer should.
Most POS problems are network problems.
The terminal froze. The kitchen printer stopped. The card reader keeps dropping. Nine times out of ten the register is fine and the thing behind it is not — and the POS company and the internet company each tell you it is the other one's fault.
The register
Built around your menu, your modifiers and the way your staff actually rings. Not a template with your logo dropped on it.
The processing
We read your current statement line by line and tell you straight whether moving is worth it. Sometimes the honest answer is stay where you are.
The wire behind it
Switch, cabling, Wi-Fi and a backup internet path, so a dead modem does not become a dead Saturday.
Cameras over the drawer
A void, a no-sale or a disputed charge can be pulled up next to footage of the register at that exact second. Same company, same phone call.
Support that answers
You are not opening a ticket with a call centre in another time zone. You are calling 631-871-5957.
Your data stays yours
Export your sales whenever you want. No hostage situation if you ever decide to leave.
What are you actually paying?
Forget the rate anyone quoted you. The only number that matters is total fees divided by total volume — your effective rate. Put your own figures in and see it.
Bring the whole statement, not the first page. The headline rate is almost never the cost. The money hides in per-item charges, monthly minimums, PCI fees, statement fees, gateway fees and batch fees. Piets will sit down and read all of it with you — and say so if you are already in a good deal.
Switching processors is not free. Here is what actually happens.
Everybody selling you a lower rate leaves this part out. Moving a merchant account is a small project with real work in it, and the week it lands is the week your register has to keep working. None of it is a reason not to switch — it is a reason to know the whole bill before you sign, so the saving you were sold is still a saving afterwards.
A new account gets underwritten
This is a fresh application, not a transfer: ownership, bank details, processing history, sometimes a look at the premises. Nothing moves until it is approved, and approval is the processor’s call, not ours.
The terminal is reprogrammed — or replaced
Card terminals are programmed to one processor. Some can be re-keyed to the new one. Some are locked to the provider who sold them and have to be swapped out. Ask which yours is before you sign anything.
The POS has to be re-pointed and re-tested
Wherever the register talks to the processor — gateway, semi-integration, card reader — that link gets rebuilt and then tested properly: sales, refunds, voids, tips, partial authorisations, offline mode. This is where “it worked fine yesterday” comes from.
PCI starts over
Your attestation describes how you take cards. Change the processor, the terminal or the gateway and you complete a new self-assessment with the new provider. Most providers also bill a compliance fee — ask what theirs is, and what they charge if the questionnaire is left undone.
The cutover day overlaps
There is a last batch on the old account and a first batch on the new one, two deposit schedules and two statements for that month. Funding timing on a new account may not match what you are used to. Pick your slowest morning for it, never a Friday and never a holiday weekend.
The old account does not just vanish
Disputes on transactions you already ran stay with the old processor, so keep that login and keep watching for notices. A leased terminal keeps billing until its term ends no matter who processes. Saved card-on-file customers and gift-card balances live with the old gateway, and moving them is a separate request both sides have to agree to — sometimes the answer is no.
Seven questions to ask before you sign
- Is this terminal locked to you, or can it be re-keyed if I ever leave?
- What is the term, and what does leaving early cost me?
- Is the hardware sold, rented or leased — and who holds the lease?
- Who completes my new PCI attestation, and what is the compliance fee?
- Who handles a chargeback filed after I move?
- Can my saved card-on-file customers and gift-card balances come with me?
- When does my first deposit land, and on what schedule after that?
Count the switching cost against the saving, not against zero. Use the checker above on your own statement, then put the reprogramming, the re-testing, the compliance fee and whatever is left on a lease next to it. If moving still wins after that, it is a real win and worth doing properly. If it does not, you will be told so — Piets would rather keep the phone number than win the account. Ask before you sign: 631-871-5957.
Two prices, done properly.
Plenty of businesses now post a cash price and a card price. Done right it is clean and nobody argues at the counter. Done wrong it is a sign taped to a register and a customer complaint.
- The register prints both prices so the customer sees the difference before they pay, not after
- Signage and receipt wording set up together, not improvised
- Your staff gets a one-page script for the question they will get asked all day
- Switched off in one tap if you decide you hate it
New York has its own rules here, and they have changed. What has to be posted, where, and how the two prices may be shown is set by state law and by the card brands — and neither Piets nor anyone else should be telling you from memory. We set your program up against the current rules and show you exactly what has to go on the sign and the receipt. If you want certainty beyond that, check with your attorney.
The register is the start, not the whole thing.
Ghost kitchen & delivery
Your own ordering page, every platform on one menu, and somebody else’s driver doing the driving.
See the dispatch demo →Chargebacks & disputes
The evidence packet gets built while the order is happening, not three weeks later when the notice lands.
Open the dispute desk →Equipment financing
Registers, cameras, cabling and labour spread over a term instead of one hit to the account.
Run the numbers →The questions everybody asks
Will you tell me to switch processors no matter what?
No. If your current deal is good, you will be told it is good. There is no point moving a business for nothing and then having to explain it a year later. Bring the statement.
Do I have to sign a long contract?
Not with Piets. Processing agreements come from the processor, and you should read the term and the early-termination language on any of them before you sign — we will read it with you.
Can you work with the POS I already have?
Often, yes. Sometimes the right answer is to keep the register and fix the network and the processing behind it. That is a cheaper conversation and it is usually the one worth having first.
What does it cost?
Every counter is different, so it is quoted to your site after a look at what you run and what you sell. There is no package price posted here because there is not an honest one.
Who fixes it when it breaks on a Saturday?
The same person who installed it. 631-871-5957, any hour.
Bring one statement and one afternoon.
We will read what you are paying now, look at what you are running on, and tell you plainly whether there is money on the table. In person or on a video call.
Piets Technology Solutions Inc · 631-871-5957 · pietstechsolutions.com · Much of this page was prepared with AI. We work hard to keep it right — if you spot a mistake or have a suggestion, call 631-871-5957 so we can fix it.